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Glossary
German – English Terms
From A to Z. English technical term small above the German one.
All technical terms from the course from A to Z, with the English equivalent and a brief explanation.
A
ACTIVE LISTENING
Active listening
Listening attentively, summarising and asking follow-up questions. Coined by Carl Rogers.
B
NEED
Need
What a person needs, such as peace and quiet, clarity, or recognition. Third step of Nonviolent Communication.
RELATIONSHIP LEVEL
Relationship level
What a message says about how you relate to each other.
E
EMPATHY
Empathy
Putting oneself in another person's shoes and understanding their feelings and perspective.
ALIENATION
Alienation
According to Hartmut Rosa, the opposite of resonance: the world remains mute.
STAGES OF ESCALATION
Escalation levels
Nine stages of conflict escalation according to Friedrich Glasl.
F
FEEDBACK
Feedback
Feedback on how a behaviour was perceived.
G
FEELING
Feeling
An internal experience such as joy, concern or anger. The second step of nonviolent communication.
NON-VIOLENT COMMUNICATION
Nonviolent Communication
Marshall B. Rosenberg's four-step method: observation, feeling, need, request.
I
INTEREST
Interest
The concern behind a position. There are often multiple solutions to interests.
K
CONFLICT STYLE
Conflict style
The typical way of dealing with conflict: competing, accommodating, avoiding, compromising, or collaborating.
Consent
A decision-making method from sociocracy: a decision is made as soon as no one has a paramount objection.
M
MEDIATION
Mediation
Mediation by a neutral person who helps both sides find a solution themselves.
N–P
NON-VERBAL COMMUNICATION
Non-verbal communication
What posture, eye contact, tone of voice, and pauses communicate.
PARAPHRASING
Paraphrase
Paraphrase what you have heard to check your understanding.
P
POSITION
Position
What someone demands. Behind it there is usually an interest.
P–R
PSYCHOLOGICAL SAFETY
Psychological safety
The shared belief that team members can speak up openly and admit mistakes. Concept by Amy Edmondson.
RESONANCE
Feedback
A relationship with the world in which something resonates. A concept by Hartmut Rosa.
ROLE
Role
What someone in a team is responsible for and decides.
S
CONTENT LEVEL
factual level
The factual content of a message or conflict.
SBI model
SBI model
Feedback based on situation, behaviour, and impact.
SELF-DISCLOSURE
Self-disclosure
What a message reveals about the person speaking.
T–V
TEAM AGREEMENT
Team agreement
Mutually agreed rules on how a team works together.
UNCONTROLLABILITY
Unavailability
According to Hartmut Rosa: resonance cannot be manufactured or forced.
TRUST
Trust
The expectation that others have good intentions and keep to agreements.
FOUR-SIDES MODEL
Four-sides model
According to Friedemann Schulz von Thun, every message has four sides: factual information, self-revelation, relationship, and appeal.
W
APPRECIATION
Appreciation
Acknowledging who someone is and what they do. The key to good conversations.
Z
COLLABORATION
Collaboration
Working together towards a common goal. In the conflict model, this is the style that takes both the task and the relationship equally seriously.